Careers with CAA Niagara

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

As a CAA Niagara Travel Consultant, you will use your expertise and passion for travel to make each client’s travel experience memorable. You’ll exceed at providing extraordinary worldwide travel services to our community members.   

If you are ready to start your next journey, you've come to the right place. We work hard and play hard: being an employee at CAA Niagara is truly a rewarding experience! 
 

This is a full-time permanent position, with a minimum of 37.5 hours per week. 

The Office Cleaner is responsible for the overall cleanliness of multiple locations at CAA Niagara.

A team member of the Contact Centre and Emergency Roadside Services Department, the Contact Centre Representative (CCR) is responsible for providing friendly and knowledgeable support, guidance and assistance to our members during roadside assistance calls.
 

By exemplifying our core values of TEAMWORK, INTEGRITY, SERVICE EXCELLENCE and RESPECT & INCLUSIVITY, the CCR is an ambassador of CAA Niagara and first point of contact for our members in need. 

Our Emergency Roadside Service (ERS) Drivers are roadside heroes.

The Travel Department and our outstanding specialists have been patiently waiting for Travel to reopen, with a focus on dreaming and planning for amazing adventures to come. The time has come, and we couldn’t be more excited.

The Member Service Representative (MSR) is the first point of contact in our branch locations and is a true ambassador of our products and services. The MSR excels at building relationships with our members by treating them like family and ensuring they receive the best in customer service.  The MSR is responsible for providing information and selling many of our products and services including but not limited to Roadside Assistance Memberships, Out of Province Medical Insurance, hotel bookings and car rentals, maps and tour books, and attraction tickets.

As the Fleet Shift Supervisor for CAA Niagara, you will lead with our values of integrity, teamwork, service excellence and respect & inclusivity and are accountable for quality, operational efficiency, and ensuring the highest level of member satisfaction. You will report to the Emergency Roadside Services (ERS) Fleet Manager, who partners with the Contact Centre Manager and Fleet Garage Manager to ensure a collaborative approach to service excellence and teamwork.

Passionate with delivering rewarding member experiences, you are responsible for the daily performance of the ERS Drivers.

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it.