Careers with CAA Niagara

For nearly 40 years, we've been helping new drivers build the skills and confidence they need to stay safe on the road. As a proud part of CAA Niagara, we're backed by one of the most recognized and respected organizations in our community. We're currently looking for passionate, patient, and professional individuals to join our team as Driving Instructors.

CAA Niagara is looking for a detail-oriented and motivated Accounting Clerk to join our Finance team. In this role, you’ll play an important part in supporting day-to-day financial operations while working closely with departments and vendors to ensure timely and accurate processing of financial information.

The Operations Manager is responsible for overseeing the day-to-day operations of Niagara Airbus, which was acquired by CAA Niagara in 2022, ensuring efficient service delivery, effective resource management, and an exceptional customer experience. This role manages scheduling, team leadership, operational planning, and continuous improvement initiatives to support a 24/7 transportation environment. The Operations Manager serves as a key point of coordination between drivers, dispatch, customer service, and leadership to ensure high operational standards and service excellence.

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick‑ups and drop‑offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

The Travel Services Representative provides support to Members, Non-Members, Travel Consultants, and the Journeys Groups Division through travel sales, booking services, tour coordination, invoicing, and administrative support. This role assists customers with travel arrangements, including air, hotel, car rental, and group travel bookings, while promoting additional products and services that enhance the travel experience.

Working within the Travel department, the travel consultant will leverage their travel knowledge and enthusiasm to create memorable experiences for every Members/Non-Members. Their role includes delivering exceptional travel services to both Members and Non-Members on a global scale. Furthermore, the Travel Consultant is responsible for keeping client records and files current and well-maintained, while also conducting regular and meaningful follow-ups with clients.

The Membership Administrator provides support to CAA Niagara’s Member Services operations, ensuring all membership matters (escalations, billing, reporting) are dealt with in an efficient and timely manner. This role places an emphasis on the flow of membership processes, always looking for improvements and how to further support our members.

We are seeking a proactive and detail-oriented Cybersecurity Specialist to support the development, implementation, and maintenance of the organization’s cybersecurity and governance practices. Reporting to the VP, Enterprise Solutions, this role ensures the protection of our digital infrastructure and the integrity of our data through robust security measures and compliance with established standards.

This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.

This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.

The Communications Manager develops and executes internal and external communications strategies that strengthen CAA Niagara’s brand reputation, engage employees, and support business objectives. This role leads key messaging, content development, media and community relations, communication planning, and oversight of community engagement and event-related activities. Working closely with Marketing & Business Development and cross-functional leaders, the Communications Manager ensures communications, events, sponsorships, and community initiatives are clear, consistent, timely, and aligned with organizational priorities, brand standards, and CAA Niagara’s commitment to the Niagara community.

The Group Tours Planner is responsible for designing, organizing, and managing both single-day and multi-day group tours for CAA Niagara members. This role researches destinations, develops itineraries, coordinates logistics, and oversees tours to ensure an exceptional travel experience for members.