Careers with CAA Niagara

As the Project Manager (IT), you will manage and report on our IT projects with the use of project management tools. This role will manage large and small IT projects for both internal stakeholders and external stakeholders.  You will ensure appropriate and modern project management methodologies are used throughout the project.  You are the bridge between internal and external stakeholders and the teams tasked with the actual execution of the project. Overall, you will make sure the project plan is sound, report regularly on its progress and monitor it to ensure that its execution stays within the approved budget and schedule.

The IT Support Representative is the first point of contact for all systems and communication related issues and escalations. The IT Support Representative will provide technical assistance in an efficient and friendly manner; escalating as required while keeping the user (employee) informed throughout the complete lifecycle of any support ticket, from start to completion.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance  — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance  — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.

Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Service (ERS) department is looking for a Dispatcher to join the team and assist our contact centre and roadside heroes. If you’re ready to make a difference and join one of Canada’s Most Trusted Brands… look no further.

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team. CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.

We are looking for a full-time Permanent Travel Insurance Representative to offer financial security to travelers concerning their flights, vacations, hotels, cruises, car rentals, or complete vacation packages. The position entails thoroughly explaining travel medical insurance premiums, coverage, and claims details to Members and non-members.

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara! If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you!