Careers with CAA Niagara

As the Human Resources Generalist for CAA Niagara, you will align with our values of integrity, teamwork, service excellence and respect & inclusivity. You will be the first point of contact for employee relations matters, lead the HRIS system/payroll function, recruitment and performance management functions and have the ability to support the management team with our overall people strategy. You will work both independently and on collaborative work in a fast-paced, ever-changing environment. A strong problem solver, you will be a self-starter with strong attention to detail and a passion to learn and grow within the company and HR field.

As a Regional Insurance Agent, you will:

• Provide knowledgeable, effective and efficient customer service to clients in person or on the phone, offering insurance advice, processing policy changes and entering changes directly into the insurance computer system.
   
• You will achieve sales goals by working within department standards for quality.
   
• In conjunction with Supervisors, participate and provide input into team meetings, standards, procedures and special projects.

As a team member of the Contact Centre and Emergency Roadside Services Department, the Contact Centre Representative (CCR) is responsible for providing friendly and knowledgeable support, guidance and assistance to our members during roadside assistance calls. By exemplifying our core values of TEAMWORK, INTEGRITY, SERVICE EXCELLENCE and RESPECT & INCLUSIVITY, the CCR is an ambassador of CAA Niagara and first point of contact for our members in need.

As the Associate Director, Travel Sales & Experience, you will oversee our team of travel professionals, ensuring collaboration and support for strategic imperatives, growth strategies, and programs from inception, to launch, and ongoing.

CAA Niagara is looking for a full-time Group Tour Planner to join our dedicated and resilient team of travel professionals.

The Group Tours Planner creates and plans day tours or multi-day tours for our members based on member feedback, ‘known to be’ favourite destinations and travel trends. In addition to planning the tours, the Group Tours Planner uses their exceptional interpersonal skills to promote sell and host single-day or multi-day tours, which requires 15-20% of travel time out of the office on an annual basis. Talk about a perk of the job!

As the Account Manager, Rewards, you will be responsible for business development and the growth and success of the Member Rewards program. Specifically, this position develops the rewards partner roster, manages relationships with both local partners and local branches of National partners, and oversees internal and external communications and training with regards to the program and it’s specific offerings.

As the Associate Director, Marketing, you will oversee the team of professionals who are responsible for brand marketing, public relations, ecommerce, new product launches and member engagement. In addition, you will partner with all other departments at CAA Niagara, including Business Development, ensuring collaboration and support for end-to-end marketing strategies and programs from inception through to launch and ongoing.

CAA Niagara is currently searching for an energetic, "big picture thinker" who is great with the details, administrative professional to join the team. This role is a full-time permanent position and allows you to make a difference achieving the company goals while supporting the executive team.

As the Executive Assistant, you will provide administrative support to the President & CEO and the Senior Leadership Team. You will also be the liaison with the Board of Directors and supporting that relationship with the company. A go-getter, multi-tasker and skilled communicator, you will be privy to, and handle confidential matters with the utmost discretion. You will be part of the community here at CAA Niagara, and support with the overall culture and engagement that shapes who we are.

At Service Ontario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services. This Service Ontario is owned and operated by CAA Niagara and located on Thorold Stone Road in Niagara Falls. We are looking for a motivated, energetic, customer-focused individual to join our Service Ontario team as a part-time Customer Service Representative.

Do you have passion, optimism and a joy for delivering service excellence to the Niagara Region community? Do you have a strong customer service background and enjoy interacting and building customer relationships? CAA Niagara is looking for a part-time and full-time Member Service Representatives (MSR) to join our team.

Reporting to the Member Services department, the MSR is a brand ambassadors, through and through. They are the first point of contact in our branch locations and are product and service experts. The MSR excels at building relationships with our Members and ensuring they receive the best in customer service.

As the Human Resources Generalist for CAA Niagara, you will align with our values of integrity, teamwork, service excellence and respect & inclusivity. You will be the first point of contact for employee relations matters, lead the HRIS system/payroll function, recruitment and performance management functions and have the ability to support the management team with our overall people strategy. You will work both independently and on collaborative work in a fast-paced, ever-changing environment. A strong problem solver, you will be a self-starter with strong attention to detail and a passion to learn and grow within the company and HR field.