Careers with CAA Niagara

Do you have passion, optimism and a joy for delivering service excellence to the Niagara Region community? Do you have a strong customer service background and enjoy interacting and building customer relationships?

CAA Niagara is looking for a part-time and full-time Member Service Representatives (MSR) to join our team.

Reporting to the Member Services department, the MSR is a brand ambassadors, through and through. They are the first point of contact in our branch locations and are product and service experts. The MSR excels at building relationships with our Members and ensuring they receive the best in customer service.

The Travel Department and our outstanding specialists have been patiently waiting for Travel to reopen, with a focus on dreaming and planning for amazing adventures to come. The time has come, and we couldn't be more excited. We're looking for a passionate travel consultants to join our team of fantastic travel gurus.

As an entry level role into the travel space, our CAA Niagara Travel Administrator will support our Travel Consultants and Members with administrative duties, with a large focus on completing invoicing, and supporting car, hotel and insurance bookings. The successful incumbent will be an entry-level administrative professional with a passion for travel, organization, and the finite details.

If you are ready to start your next journey, you've come to the right place. We work hard and play hard: being an employee at CAA Niagara is truly a rewarding experience!

The Travel Department and our outstanding specialists have been patiently waiting for Travel to reopen, with a focus on dreaming and planning for amazing adventures to come. The time has come, and we couldn't be more excited. We're looking for passionate travel consultants to join our team of fantastic travel gurus.

As a CAA Niagara Travel Consultant, you will use your expertise and passion for travel to make each client's travel experience memorable. You'll exceed at providing extraordinary worldwide travel services to our community members. If you are ready to start your next journey, you've come to the right place. We work hard and play hard: being an employee at CAA Niagara is truly a rewarding experience!

This is a full-time permanent position, with a minimum of 37.5 hours per week.

As a team member of the Contact Centre and Emergency Roadside Services Department, the Contact Centre Representative (CCR) is responsible for providing friendly and knowledgeable support, guidance and assistance to our members during roadside assistance calls. By exemplifying our core values of TEAMWORK, INTEGRITY, SERVICE EXCELLENCE and RESPECT & INCLUSIVITY, the CCR is an ambassador of CAA Niagara and first point of contact for our members in need.

The Travel Department and our outstanding Specialists have been patiently waiting for Travel to reopen, with a current focus on dreaming and planning for amazing adventures to come. With those adventures comes opportunities and we’re excited to announce a new opportunity here at CAA Niagara. We are currently seeking a Travel Coordinator to join the fun and excitement that our travel team has to offer. If you enjoy travel and love the satisfaction of optimizing processes and supporting your team in overall achievements, this is for you.

As the Director of Business Development for CAA Niagara, you will be responsible for supporting the Senior Leadership team to continually drive, shape, and refine innovation here at CAA Niagara based on alignment with strategic priorities. Your primary focus will be on non-traditional growth through buying or building member-value business opportunities; however, you will work with all departments and data analytics to propose, develop and optimize growth in traditional business lines as well.

You will be an enthusiast of business analytics, fostering internal and external relationships and a solid closer on business plans and projects. You will bring a structured approach to managing key research projects, from idea development, concept validation and evaluation, design activities, business plan to pilot launch. Moreover, you are a true hunter, continually seeking, prospecting, and uncovering new opportunities for the business, and our members!

CAA Niagara is looking for a full-time Group Tour Planner to join our dedicated and resilient team of travel professionals. The Group Tour Planner creates and plans day tours or multi-day tours for our Members based on Member feedback, ‘known to be’ favourite destinations and travel trends. In addition to planning the tours, the Group Tours Planner uses their exceptional interpersonal skills to promote, sell, and host single-day or multi-day tours, which requires 15-20% of travel time out of the office on an annual basis. Talk about a perk of the job!