Careers with CAA Niagara

We’re looking for a strategic, collaborative, and member-focused Product Manager to lead the evolution of CAA Niagara’s insurance portfolio across Travel, Home & Auto, Pet, and Advisory offerings. This role is ideal for someone with experience in product management, operations, partnerships, or process improvement, even if you’ve never worked in insurance.

As the Project Manager (IT), you will be responsible for planning, managing, and reporting on a portfolio of information technology projects that support both internal operations and external stakeholders. You will work closely with the development team while also supporting initiatives related to telephony and software integration.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance  — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats, from sales advisor and customer support specialist to travel insurance, all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara! If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you! As true brand ambassadors, our ERS Drivers are there when it matters most—jump-starting batteries, towing vehicles, and being the everyday heroes our customers can rely on.

We are seeking a technically skilled and detail-oriented Web Operations Specialist to manage and maintain the organization’s three websites. Reporting to the Director of Marketing, this role is responsible for overseeing day-to-day web operations, performing hands-on website updates, and ensuring online content is accurate, accessible, and aligned with the organization’s brand and marketing objectives. The Web Operations Specialist works closely with internal teams and external partners to support digital marketing initiatives, enhance user experience, and continuously improve website performance and functionality.

We are seeking a creative, detail-oriented, and collaborative Communications Coordinator to support the organization’s communication and advocacy strategies. Reporting to the Communications Manager, this role is responsible for developing and delivering clear, engaging, and consistent content across digital and traditional platforms to strengthen brand awareness, member engagement, and organizational visibility. The Communications Coordinator plays a key role in promoting programs, events, and initiatives while ensuring all communications align with the organization’s brand voice, values, and strategic objectives.