Careers with CAA Niagara

Reporting to the Contact Centre Supervisor, the Dispatcher is responsible for coordinating roadside assistance requests from members, dispatching ERS drivers, and ensuring timely, accurate communication between contact centre staff, drivers, and members. This position plays a key role in supporting our members in real time and requires a calm, professional approach to decision-making, particularly under pressure.

CAA Niagara is seeking a Contact Centre Supervisor to lead a high-performing team within our Emergency Roadside Services (ERS) department. This people-focused role requires strong leadership, adaptability, and the ability to stay calm under pressure, especially in a fast-paced 24/7 operation where every second counts. This position is best suited for someone who thrives in a dynamic environment, can motivate diverse teams, and has a passion for supporting employees while delivering exceptional service to members during urgent situations.

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara! If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you! As true brand ambassadors, our ERS Drivers are there when it matters most—jump-starting batteries, towing vehicles, and being the everyday heroes our customers can rely on.

Are you passionate about vehicles and love getting your hands dirty? As an Automotive Mechanic, you'll dive into the heart of vehicles, diagnosing problems, performing repairs, and keeping everything running smoothly. This role is perfect for someone who enjoys problem-solving, and ensuring our vehicles are safe and reliable for the road. If you thrive in a fast-paced environment and take pride in your work, we want you on our team!

CAA Niagara is looking for an organized and enthusiastic Group Tour Planner to join our Travel team. In this role, you’ll design and coordinate unique single-day and multi-day tours tailored to our members’ interests, while also marketing and hosting these experiences. About 10–15% of your time will be spent traveling outside the office — a fantastic opportunity to explore destinations firsthand and bring those experiences back to our members.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance  — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.