Select CAA Niagara branches are now open to the public. Emergency roadside assistance continues to operate 24/7.
Read the latest updates from CAA Niagara.
✔ You have the right to decide who can tow your vehicle and to what location unless otherwise directed by police.
✔ If you choose, you can pay by credit card.
✔ A permission to tow form must be signed before towing starts, unless you have an auto club membership.
✔ The towing company must provide you with an itemized invoice, before receiving payment.
✔ Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a particular vehicle storage facility or repair shop.
✔ Final bill cannot be more than 10% above the quoted price.
✔ During business hours, you can access your vehicle to get your personal items, while it's stored at a towing facility.
✔ A tow operator must notify you where your vehicle will be towed.
Drivers are to treat tow trucks the same as they would police, fire or ambulance. Drivers approaching an emergency vehicle with lights flashing must slow down and, if safe to do so, move over.
The fine for not complying with the law is a minimum of $490 along with three demerit points.