Terms and Conditions


The CAA Niagara Website and CAA My Account tools allow you to view your personal and account information and conduct transactions involving CAA products and services.

Your access to the CAA Website is subject to these Terms and Conditions as well as all applicable laws. By accessing and using the CAA Website, you accept the Terms and Conditions without limitation or qualification. CAA may at any time revise these Terms and Conditions. You are bound by such revisions and should therefore visit this page to review the current Terms and Conditions from time to time.


To conduct many Activities on the CAA Website, you must create a website account and sign in using your email address and password (the "Login Information"). You are solely responsible for the security and confidentiality of your Login Information to the CAA Website. CAA shall not be responsible for any unauthorized Activities done by any other person other than you who you have given your Login Information. CAA is under no obligation to confirm the actual identity or authority of any user of the CAA Website.

If on your computer you elect to use the feature whereby the CAA Website keeps you signed in for two weeks, any users of the computer will be signed in to you CAA account if they use the CAA Website during this time. It is recommended that you do not select this option if using a shared or public computer.

You shall notify CAA immediately upon becoming aware of any known or suspected unauthorized use of your Login Information.

You will follow the security rules, requirements or instructions set out by CAA.


You acknowledge and agree that:

  1. You are solely responsible for the accuracy of any Activities you conduct on the CAA Website;
  2. CAA may process or act on any Activities from any person who has properly logged into the CAA Website using correct Login Information, and CAA will not incur any liability by reason of acting or failing to act in such respect;
  3. In certain circumstances CAA may request additional confirmation of any Activities before execution of the same;

Cancellation of Access

We may at any time, without notice, restrict or cancel your access to the CAA Website if we reasonably feel that you are conducting improper or illegal activities on the CAA Website.


The features and functionality made available on the CAA Website is provided "AS IS" with all faults. CAA expressly disclaims any liability for losses or damages, whether direct, indirect, specific or consequential incurred by you and whether by contract, negligence or otherwise. In consideration for CAA providing you access to the CAA Website, you shall release CAA and all its wholly owned subsidiaries and their respective directors, officers, employees and agents from all claims and proceedings for such losses, damages or consequences.


Use of the CAA Website is subject to the CAA Website Privacy Policy.


The CAA Website is not a secure medium for email communications. Any confidential, proprietary or sensitive information transmitted by means of the CAA Website through email may be read and/or copied by unauthorized persons.

You are responsible, at your own expense, to obtain and maintain all necessary equipment, software and communication links as required in order to access the CAA Website.

When using the CAA Website, it is your responsibility to take reasonable precautions to scan for computer viruses and other items of a destructive nature. You should ensure to have a complete and current backup of the information on your computer system prior to using the CAA Website.

You acknowledge that you are also subject to all other agreements entered into with CAA and any of its wholly owned subsidiaries.

Membership Terms

CAA Niagara provides services and Member Benefits as outlined in the CAA Niagara Member Benefits Guide. A copy of the Member Benefits Guide will delivered with your Membership Card.

Membership Information

COVERAGE: Membership covers the individual Member and is not transferrable. A Member cannot use their CAA service for someone else if the Member is not present. Your coverage reflects your level of Membership.

SERVICES COVERED: CAA Niagara Primary Members are allowed 5 emergency roadside service calls per Membership year. Associate Members are allowed 4 emergency roadside service calls per Membership year. A 48-hour waiting period applies for ALL Membership upgrades.

MEMBERSHIP YEAR & BILLING: Membership dues are billed annually. You will automatically receive a renewal notice before your Membership expiry date. Gift Donors have the option to have Gift Memberships automatically renewed through their credit card by the expiry date; or to have . Gift Memberships as a one time charge. Gift Memberships that have not been renewed by the expiry date are considered to be lapsed, and service can only be provided upon renewal by their Primary Member.* Memberships can be renewed online at caaniagara.ca/renew, at major bank websites, by telephone banking, by credit card over the phone or by cheque, cash, credit card or debit in person. Past due renewals are subject to an enrolment fee.

*This applies to the entire range of CAA services.

MOVING OR TRANSFERRING OUT OF TERRITORY: Members moving out of CAA Niagara's territory (the Regional Municipality of Niagara) must notify CAA Niagara of their new address. Memberships remain active until the end of their renewal date when they are transferred to the Member's new Club. CAA Niagara will notify your new CAA/AAA Club so they can contact you to renew your Membership.

MEMBERSHIP CARDS: CAA Members receive a Membership card that corresponds with their level of coverage. Cards are valid for three years, though the Membership is still renewed annually. If your CAA card is lost or stolen, you can obtain another card by calling or visiting any CAA Niagara Branch. Your new card will be mailed directly to your home.

Online Account Deletion

CAA Niagara respects the privacy of our Members. Members can request the deletion of their online My Account by sending an email to membership@caaniagara.ca or by calling 1-800-263-7272. Accounts will be deleted within a 72-hour time period, and confirmation will be sent to the Member's email from a CAA Niagara staff Member. By requesting to have a Member's My Account deleted, the Member consents to recieving an email confirmation from CAA Niagara. The deletion of a Member's My Account will require the Member to recreate their online account when trying to access the CAA Mobile app.

Deletion of a Member's My Account does not void their Membership. If, in time, a Member decides to recreate their online account they can do so through the CAA Mobile app or online.

Emergency Road Service

Emergency Road Service is available 24 hours a day, seven days a week and is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled.

Roadside Emergency Services, as outlined in the CAA Niagara Member Benefits Guide, will be provided to place your vehicle in a drivable condition. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing service provision will apply.

Photo ID and CAA Membership card must be presented to CAA service operator for service to be rendered. The Member must remain at or near the vehicle to receive service. If the problem is resolved before the service operator arrives, please notify CAA immediately to cancel the request, as each service call is charged to the Club and against your record, whether completed or not.

How to Obtain Emergency Road Service

Niagara Region:                 1-800-263-3616

Canada & US:                    1-800-222-4357 or *222

Download the CAA App at caaniagara.ca/app

Eligible Vehicles

Service applies to all properly-licensed, plated, insured, four-wheeled, motor-driven passenger and recreational type vehicles (vans, campers and motor homes). It applies only if those services can be safely delivered. Dealer plates and trip permits are eligible for Basic, Plus or Premier service, depending on level of Membership.

Dual wheel campers/motor homes are eligible for all Basic, Plus and Premier services except towing, extrication/winching and tire service. Dual wheel unloaded pickup trucks are eligible for all services except tire service. Rented passenger vehicles and commercial vehicles are eligible for service. Taxis, limousines, cubed vans and dual wheeled cubed vans are not eligible under any CAA Membership.

Motorcycle towing is available for Plus and Premier Members only. Boosts, air and fuel only are available for Basic Members. Motorcycle towing in the U.S.A. must be paid for by the Member and submitted to CAA Niagara for reimbursement. Reimbursement form is available at caaniagara.ca or any CAA Niagara Branch.

Plus RV and Premier RV Memberships

Plus RV and Premier RV Memberships are designed for recreational type vehicles and are required when the applicable "vehicular unit" has more than four wheels.

A full list of Vehicle Definitions is available in the CAA Niagara Member Benefits Guide.

Money Back Guarantee

There is a money-back guarantee if you are not satisfied with our services during the first 30 days after joining CAA Niagara or renewing your Membership. All requests must be made in writing and include your Membership card. Refunds will not be granted if emergency roadside service has been used during the first 30 days of Membership. A $20 administration fee applies and the enrollment fee is non-refundable. Remnant portions of an active Membership are non-refundable, but they are fully transferable to a non-Member resident of the Niagara region.

Shell Terms & Conditions

Offer is valid until February 28, 2025 at Participating Shell Locations for current members of the Canadian Automobile Association (“CAA”). The Offer provides a discount of 3 cents per litre when a qualified customer purchases any grade of Shell fuel (the “Discount”). The Discount shall apply to a maximum purchase of 1,000 litres per calendar month per CAA membership number. The Offer also provides a 10% discount on car wash purchases by a qualified customer for personal use; and a 10% discount on convenience retail purchases made by a qualified customer for personal use, not including any tobacco products, lottery tickets, alcoholic beverages, gift cards, prepaid credit cards, phone cards, all printed materials or documents (including newspapers, magazines, books, maps, flyers, guides and all other written publications or documents), all items, goods, rights or services sold that are produced by, sold on behalf of, or otherwise obtained from any governments, regulatory bodies, governmental agencies or Crown corporations, including all postage and stamps, permits or licenses (including fishing, hunting, sporting or camping), and transportation tickets or fares (including ferries, bus or train), any other goods or services specified from time to time or as excluded by law, and any products ordered on-line and delivered via a third-party delivery service (collectively the Discount and the applicable offers, referred to as the “Offer”).  No cash value. Any Discounts shall be calculated on the pre-tax amount and may be combined with other offers at Shell’s sole discretion. A valid CAA membership number must be presented at time of purchase. “Valid Members” means Members of Participating Clubs who meet the terms and conditions of the Member Offer and other terms, conditions and limitations imposed by Shell, acting reasonably and as posted on Shell or an Affiliate’s website or otherwise made available to the public for review, in order to ensure compliance with Applicable Laws and for the purposes of avoidance of customer fraud, abuse or misconduct, at any time and from time to time for participation in, or the benefit of, the Member Offer. Members using an existing Shell commercial business or “fleet” payment card are excluded from the Offer. Shell reserves the right to make changes to this Offer and to terminate the Offer at any time, for any reason and without notice. Additional restrictions and conditions may apply. Please contact your regional CAA club if you experience any difficulties getting your member discount(s).

Trademarks and registered trademarks are property of their respective owners. Shell trademarks are owned by Shell Brands International AG. Used under licence. ®/™ CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association.

Participating Shell locations, and the portions of the Offer available at each location, can be found at: shell.ca/stationlocator.

Insurance Terms

The information on this website is intended for general information and as an aid to understanding the products and services available through CAA Insurance. It is not designed to provide specific financial, legal, insurance, investment, or accounting advice.

This website contains information about coverages offered by CAA Insurance but is not intended to list all the conditions and exclusions that apply to described coverages. Complete provisions, exclusions and limitations are set out in policy wording booklets, declarations and other insurance documents.

CAA Insurance's products and services are only available in the Canadian jurisdictions where they may be legally provided.

The products and services described on this website may change without notice. To ensure you have the most current and complete information, or if you have any questions, please contact a CAA insurance professional.

Travel Terms

The following terms and conditions apply, in addition to the Terms of Use (provided by each Supplier), to all products, services and information provided by CAA Niagara Travel Inc., including CAA Vacations ("CAA Travel").

CAA Travel is Agent Only - Suppliers Ultimately Responsible

CAA Travel acts only as an agent for airlines, hotels, railroads, cruise lines, rental car companies, travel insurance companies and other providers of accommodation, transportation, tour and other services (the "Suppliers"). All products and services provided by the Suppliers are subject to the terms and conditions established by the Suppliers and may be changed without notice at any time. To the extent reasonably possible, CAA Travel will assist the Customer in dealing with Suppliers, but the ultimate responsibility for Supplier's products and services is with the Supplier and beyond CAA Travel's control.

Applicable Terms

In addition to the terms and conditions contained herein, the Customer agrees to all applicable terms and conditions of any particular products or services. By accepting receipt of any coupons, exchange orders, receipts, contracts, tickets, the Customer understands and accepts the applicable terms and conditions. CAA Travel selects the Suppliers based primarily on the value they will provide to Customers, but cannot control the Suppliers' terms and conditions beyond the initial selection process.

No Warranties

CAA Travel provides Suppliers' products and services on an "as is" and "as available" basis. CAA Travel makes efforts to ensure that the products and services offered by the Suppliers is consistent with the descriptions, photographs, illustrations and pictures provided, however, the descriptions, photographs, illustrations and pictures do not in any way whatsoever constitute a representation, warranty or guarantee that products and services offered are as described or otherwise depicted.

CAA Travel and the Suppliers reserve the right, in their sole discretion, to substitute products or services of equal or greater value in the event that any product or services is unavailable for any reason whatsoever. The Customer agrees that any such substitution will be deemed to be the full and complete compensation and CAA Travel will bear no other liability resulting from the unavailability of products or services.

Customer Responsibility / No Advice Obligation

When the Customer books and purchases a trip on the CAA website, CAA Travel cannot evaluate the Customer's needs or requests. As a consequence, CAA Travel has no obligation to advise the Customer. The Customer is the only one responsible for choosing the trip and or property whose presentation and description belong exclusively to the Suppliers.

CAA Travel shall not be held responsible for the accuracy of the information supplied by the Suppliers. If the Customer wishes to be given advice regarding his or her choice, he or she may contact CAA Travel consultants by phone. CAA Travel will then answer any questions Customers may have and assist with any specific travel concerns brought to our attention.

CAA Travel and its affiliates, agents, representatives and employees assume no responsibility and shall not be liable for any loss or damages, to person or property, howsoever caused except as a result of the negligence of CAA Travel and its affiliates, agents or employees in performing its obligations as travel agent.

Without limiting the generality of the foregoing, CAA Travel and its affiliates, agents, employees and representatives assume no responsibility and shall not be liable for any loss or damages arising from:

  • Insufficient or unacceptable passport, visa and other travel documentation;
  • Denial of entry or the detention or delay caused by any governmental authority;
  • Customer's failure to observe and comply with all rules, regulations and requirements of Suppliers, including without limitation those relating to smoking; Customer's or Suppliers' failure to comply with or changes to any government law or regulation;
  • Customer's failure to provide accurate personal information or correct travel requirements at time of booking (eg. Name as it appears on travel documents, correct travel dates, etc.)
  • Weather, fires, quarantines or other public health advisories, or other natural or national disasters;
  • Strikes, lock-outs or bankruptcies relating to or disrupting the product or service delivery of any Supplier;
  • Wars, riots, safety advisories or other civil unrest; any other cause whatsoever beyond the reasonable control of CAA Travel.

Currency, Taxes and Additional Charges

All prices, rates and fares are in Canadian currency, unless otherwise expressly stated, and are in effect at the time of publication only and are subject to change without notice. CAA Travel reserves the right to change any price, rate or fare without notice at any time prior to date of travel, stay, attendance or use, as the case may be, due to changes in currency exchange rates, applicable tariffs, taxes, or surcharges which may be imposed by the Suppliers.

Unless otherwise expressly stated, all prices, rates and fares exclude all applicable sales taxes, tariffs, excise, hotel, transportation, airport, fuel and any other taxes or surcharges which may be imposed by the Suppliers. Upon the request of CAA Travel, all customers agree to provide a duly signed credit card authorization for any credit card purchase(s).

Unless otherwise stated, the Customer's purchase is non-refundable. Any changes or cancellations are subject to the fees, penalties, and terms and conditions of the Suppliers. CAA Travel highly recommends the purchase of travel insurance.

Journeys by CAA Niagara Travel Terms

Please note the following terms and conditions for all Journeys by CAA Niagara day tour bookings:

  • All tours are non-refundable. Name changes are permitted.
  • CAA will call to reconfirm the departure time. Please check-in at least 15 minutes prior to tour departure time.
  • Due to allergies, we ask you to refrain from wearing scented products.
  • For all coach tours to the USA a valid CDN/USA passport or Nexus card is required, and out-of-province medical insurance is strongly recommended. Entry to the USA may be refused even if you present proper ID.
  • Tours operate with a minimum numbers of passengers.
  • Inclusions, including departure time may be subject to change.
  • In the event of an emergency, please call 905-684-4396 or 905 322 2712

For All Day Tours:

  • All passengers are required to be fully vaccinated, receiving two doses of a Canadian-approved vaccine at least 14 days prior to departure. The CAA Tour Director will require to see their vaccination confirmation on the day of departure of the tour, before boarding the coach.
  • Exceptions may apply to children who do not qualify for vaccination, depending on destination regulations.
  • If you need to cancel your tour due to illness, you MUST notify Journeys by CAA Niagara prior to coach departure time to qualify for a credit for future use.
Last modified
Tuesday, September 27, 2022 - 12:54