CAA Niagara is seeking a Contact Centre Supervisor to lead a high-performing team within our Emergency Roadside Services (ERS) department. This people-focused role requires strong leadership, adaptability, and the ability to stay calm under pressure, especially in a fast-paced 24/7 operation where every second counts This position is best suited for someone who thrives in a dynamic environment, can motivate diverse teams, and has a passion for supporting employees while delivering exceptional service to members during urgent situations.