Careers with CAA Niagara

CAA Niagara is looking for a dedicated and enthusiastic Contact Centre Representative (CCR) to join our Emergency Roadside Services team. As the first point of contact during urgent situations, you’ll play a vital role in supporting our members when they need us most. This is a fast-paced role suited for someone who brings empathy, problem-solving skills, and a calm approach to every interaction. If you enjoy helping others and thrive under pressure, this is the opportunity for you.

CAA Niagara is looking for an organized and enthusiastic Group Tour Planner to join our Travel team. In this role, you’ll design and coordinate unique single-day and multi-day tours tailored to our members’ interests, while also marketing and hosting these experiences. About 10–15% of your time will be spent traveling outside the office — a fantastic opportunity to explore destinations firsthand and bring those experiences back to our members.

Are you energized by precision, planning, and supporting high-performing teams? CAA Niagara is hiring a detail-oriented Executive Assistant to work closely with our President & CEO and provide essential support to our Board of Directors and Senior Leadership Team.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance  — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.