Careers with CAA Niagara

The IT Support Representative is the first point of contact for all systems and communication-related issues and escalations. The IT Support Representative will provide technical assistance in an efficient and friendly manner; escalating as required while keeping the user (employee) informed throughout the complete lifecycle of any support ticket, from start to completion.

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara! If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you!

Are you someone who loves working with people, enjoys training others, and has a passion for delivering exceptional service? As a Customer Experience Coordinator at CAA Niagara, you'll be responsible for supporting multiple departments and ensuring a top-tier experience for both our internal teams and external customers.

We are seeking a full-time Member Service Representative to join us in a dynamic role where you are the first person our members are greeted with, representing our brand with energy and a passion for exceptional service. 

CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team. Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members.

Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Service (ERS) department is looking for a Dispatcher to join the team and assist our contact centre and roadside heroes.