Careers with CAA Niagara

CAA Niagara is looking for a detail-oriented and motivated Accounting Clerk to join our Finance team. In this role, you’ll play an important part in supporting day-to-day financial operations while working closely with departments and vendors to ensure timely and accurate processing of financial information. If you’re someone who enjoys working with numbers, thrives in a structured environment, and is passionate about accuracy and teamwork — this is the role for you.

Reporting to the Contact Centre Supervisor, the Dispatcher is responsible for coordinating roadside assistance requests from members, dispatching ERS drivers, and ensuring timely, accurate communication between contact centre staff, drivers, and members. This position plays a key role in supporting our members in real time and requires a calm, professional approach to decision-making, particularly under pressure.

This isn't your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You'll wear many hats — from sales advisor and customer support specialist to travel insurance  — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.
 

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara! If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you! As true brand ambassadors, our ERS Drivers are there when it matters most—jump-starting batteries, towing vehicles, and being the everyday heroes our customers can rely on.