Careers with CAA Niagara

The Board Administrative Assistant provides dedicated administrative and governance support to the Board of Directors and its Committees, ensuring meetings, materials, records, and compliance processes are well‑organized, timely, and consistent. The role complements the CEO’s Administrative Assistant by taking ownership of governance mechanics, allowing the Executive Administrative Assistant to remain focused on the interface between the CEO, the Senior Leadership Team, and the Board.

Our Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining strong customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, professional, and compassionate roadside assistance to our members when they need it most. In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds. With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently.

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick‑ups and drop‑offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone. This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.

The Administrative Assistant provides day-to-day administrative support to the President & CEO and the Senior Leadership Team. This role also supports coordination with the Board of Directors, working closely with the Board Secretary. A highly organized and proactive individual, the Administrative Assistant handles confidential information with discretion and builds strong working relationships across the organization.