CAA Assistance is available to help you 24 hours per day, 365 days a year

When travelling with CAA Travel Insurance, CAA Assistance is there to help you in the event of an emergency.  CAA Assistance agents will help you to coordinate your care and claims from the start.  You have access to multilingual interpreters, advice on appropriate physicians and hospitals, and assistance with communications with your family and physician, where applicable.

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What to do if you need CAA Assistance

Have your policy number or Declaration Page with you at all times. If you are in need of assistance contact CAA Assistance at the telephone number(s) listed below:

In CANADA & mainland U.S: 1-866-672-3651
Call Collect From Anywhere Else: +1-519-988-7041

Email if calling is not possible: orionassistance@globalexcel.com

What happens when you call CAA Assistance?

CAA Assistance will work closely with you to:

Prior to receiving all relevant medical information, we will handle your emergency assuming you are eligible for benefits under this policy and you will be reminded that any services rendered are subject to the terms and conditions of this policy. if it is later determined that a policy term, limitation, condition, and exclusion, general and specific, applies to your claim, you will be required to reimburse us for any payments we have made on your behalf.

Where a claim is payable we will arrange, wherever possible, to have any medical expenses billed directly to us.

Why are you required to call CAA Assistance?

If CAA Assistance is not notified, you may receive medical treatment or services which are not considered medically necessary as defined by this policy and benefits will be limited to:

1. In the event of hospitalization, 80% of eligible expenses based on reasonable and customary costs to a maximum of $25,000; and

2. In the event of out-patient medical consultation, a maximum of one visit per sickness or injury.

You will be responsible for the payment of any remaining charges.

If you pay eligible expenses directly to a health service provider without prior approval by CAA Assistance, these services will be reimbursed to you on the basis of the reasonable and customary costs that would have been paid directly to such provider by the Insurer. Medical charges that you pay may be higher than this amount, therefore you will be responsible for any difference between the amount you paid and the reasonable and customary costs reimbursed by the Insurer.