Terms and Conditions

Introduction

The CAA Niagara Website and CAA My Account tools allow you to view your personal and account information and conduct transactions involving CAA products and services.

Your access to the CAA Website is subject to these Terms and Conditions as well as all applicable laws. By accessing and using the CAA Website, you accept the Terms and Conditions without limitation or qualification. CAA may at any time revise these Terms and Conditions. You are bound by such revisions and should therefore visit this page to review the current Terms and Conditions from time to time.

Security

To conduct many Activities on the CAA Website, you must create a website account and sign in using your email address and password (the "Login Information"). You are solely responsible for the security and confidentiality of your Login Information to the CAA Website. CAA shall not be responsible for any unauthorized Activities done by any other person other than you who you have given your Login Information. CAA is under no obligation to confirm the actual identity or authority of any user of the CAA Website.

If on your computer you elect to use the feature whereby the CAA Website keeps you signed in for two weeks, any users of the computer will be signed in to you CAA account if they use the CAA Website during this time. It is recommended that you do not select this option if using a shared or public computer.

You shall notify CAA immediately upon becoming aware of any known or suspected unauthorized use of your Login Information.

You will follow the security rules, requirements or instructions set out by CAA.

Activities

You acknowledge and agree that:

  1. You are solely responsible for the accuracy of any Activities you conduct on the CAA Website;
  2. CAA may process or act on any Activities from any person who has properly logged into the CAA Website using correct Login Information, and CAA will not incur any liability by reason of acting or failing to act in such respect;
  3. In certain circumstances CAA may request additional confirmation of any Activities before execution of the same;

Cancellation of Access

We may at any time, without notice, restrict or cancel your access to the CAA Website if we reasonably feel that you are conducting improper or illegal activities on the CAA Website.

Disclaimer

The features and functionality made available on the CAA Website is provided "AS IS" with all faults. CAA expressly disclaims any liability for losses or damages, whether direct, indirect, specific or consequential incurred by you and whether by contract, negligence or otherwise. In consideration for CAA providing you access to the CAA Website, you shall release CAA and all its wholly owned subsidiaries and their respective directors, officers, employees and agents from all claims and proceedings for such losses, damages or consequences.

Privacy

Use of the CAA Website is subject to the CAA Website Privacy Policy.

General

The CAA Website is not a secure medium for email communications. Any confidential, proprietary or sensitive information transmitted by means of the CAA Website through email may be read and/or copied by unauthorized persons.

You are responsible, at your own expense, to obtain and maintain all necessary equipment, software and communication links as required in order to access the CAA Website.

When using the CAA Website, it is your responsibility to take reasonable precautions to scan for computer viruses and other items of a destructive nature. You should ensure to have a complete and current backup of the information on your computer system prior to using the CAA Website.

You acknowledge that you are also subject to all other agreements entered into with CAA and any of its wholly owned subsidiaries.

Membership Terms

Membership Information

COVERAGE: Membership covers the individual Member and is not transferrable. A Member cannot use their CAA service for someone else if the Member is not present. Your coverage reflects your level of Membership.

SERVICES COVERED: CAA Niagara Primary Members are allowed 5 emergency roadside service calls per Membership year. Associate Members are allowed 4 emergency roadside service calls per Membership year. A 48-hour waiting period applies for ALL Membership upgrades.

MEMBERSHIP YEAR & BILLING: Membership dues are billed annually. You will automatically receive a renewal notice before your Membership expiry date. Gift Donors have the option to have Gift Memberships automatically renewed through their credit card by the expiry date; or to have . Gift Memberships as a one time charge. Gift Memberships that have not been renewed by the expiry date are considered to be lapsed, and service can only be provided upon renewal by their Primary Member.* Memberships can be renewed online at caaniagara.ca/renew, at major bank websites, by telephone banking, by credit card over the phone or by cheque, cash, credit card or debit in person. Past due renewals are subject to an enrolment fee.

*This applies to the entire range of CAA services.

MOVING OR TRANSFERRING OUT OF TERRITORY: Members moving out of CAA Niagara's territory (the Regional Municipality of Niagara) must notify CAA Niagara of their new address. Memberships remain active until the end of their renewal date when they are transferred to the Member's new Club. CAA Niagara will notify your new CAA/AAA Club so they can contact you to renew your Membership.

MEMBERSHIP CARDS: CAA Members receive a Membership card that corresponds with their level of coverage. Cards are valid for ten years, though the Membership is still renewed annually. If your CAA card is lost or stolen, you can obtain another card by calling or visiting any CAA Niagara Branch. Your new card will be mailed directly to your home.

Online Account Deletion

CAA Niagara respects the privacy of our Members. Members can request the deletion of their online My Account by sending an email to membership@caaniagara.ca or by calling 1-800-263-7272. Accounts will be deleted within a 72-hour time period, and confirmation will be sent to the Member's email from a CAA Niagara staff Member. By requesting to have a Member's My Account deleted, the Member consents to recieving an email confirmation from CAA Niagara. The deletion of a Member's My Account will require the Member to recreate their online account when trying to access the CAA Mobile app.

Deletion of a Member's My Account does not void their Membership. If, in time, a Member decides to recreate their online account they can do so through the CAA Mobile app or online.

Drive You Home

The Drive You Home service is available when it is not advisable or safe for a Member to drive their vehicle, for example, if eyesight is impaired. One service call used as a tow is available to all CAA Members and counts as one of a Member’s allotted roadside assistance calls during a Membership year. This service covers valid licensed cars, pickups, vans and motorcycles, but excludes RVs. The maximum towing distance of this service is 10 kilometres for Basic Members and 25 kilometres for Plus and Premier Members. Additional kilometres will be charged at CAA prevailing rates.

Premier Membership

Two-Day Complimentary Car Rental

If your car is towed due to mechanical breakdown and you are within 160 km of your primary residence, a mid-size rental car can be arranged for two consecutive days.* CAA Premier Members are responsible for subsequent day rental charges, upgrades, vehicle insurance, mileage and fuel charges, and any other charges, fees and taxes. The Premier Member must have a valid credit card in their name to rent a vehicle. If the preferred rental agency is not available CAA will reimburse up to $30 per day to a maximum of two days. Your two-day complimentary rental must be booked through CAA and within 48 hours from the time of the tow. Minimum age restriction of 21 applies as well as normal rental qualifications and restrictions.

*Limit of one car rental per membership year. A complimentary rental car will not be provided in accident situations.

Accident & Ride Assist

If you’re involved in an accident or mechanical breakdown when you’re more than 160 km from your primary residence, CAA can assist with car rental arrangements, hotel accommodations and contact with family members.

Call 1-866 PREM-CAA (1-866-773-6222) for Accident & Ride Assist

* In any direction from the point of breakdown.

** When common carrier ticket is purchased through CAA.

***Traffic offenses only.

Worldwide Emergency Travel & Medical Support

Get the information you need when you need it most. Worldwide Emergency Travel & Medical Support is now available 24 hours a day, 7 days a week. To qualify, you must be travelling 160 km or more from your primary residence on a leisure trip, including one overnight stay but lasting less than 45 days. Worldwide Emergency Travel & Medical Support can provide the following information:

  • Medical providers
  • Emergency medical transportation
  • Ticket replacement
  • Document replacement
  • Canadian Embassy locations
  • Pharmacy locations and hours of operation
  • Health Canada Travel Advisories
  • Travel warnings
  • Accident & Ride Assist and much more

* In Canada and US: 1-877-364-3718

Outside Canada and US: 1-416-977-7201

*This benefit does not include insurance coverage for the following: medical, hospital, trip interruption, baggage or cancellation expenses. Does not include any out of pocket expenses or related costs associated with an emergency situation. If you have insurance coverage you are required to contact your insurance provider in the case of an emergency for assistance.

Trip Accident Assistance

If your leisure trip is interrupted, and you are at least 160 km from your primary residence, CAA will provide you with assistance and reimbursement. May be used once per membership year, per household. Valid 24 hours after the start of your trip.

Accident, Theft and Injury:If you can’t continue your trip due to an accident, car theft, illness or injury, you can be reimbursed up to $1,500 CDN annually for either meals and accommodations or substitute transportation to continue your trip.

Accident:You must obtain a copy of the police report describing the incident and original receipts for repairs and allowable expenses to support the claim. Your vehicle must have been deemed unsafe and/or inoperable and proof must be provided from either the police and/or a qualified mechanical technician. Theft: You must present a copy of the police report and original receipts for allowable expenses. Illness / Injury: You must provide proof from a licensed medical facility or practitioner confirming the illness/injury and your inability to operate your motor vehicle. You must present original receipts for allowable expenses.

Vehicle Breakdown: In the event of a mechanical failure resulting in tow, the combined annual limit payable is $600 CDN for either meals and accommodations or substitute transportation to continue your trip for up to the first 72 hours. You must provide proof from a licensed mechanical technician confirming your vehicle is unsafe and/or inoperable.

Vehicle Return Benefit: When an unexpected illness or injury prevents the completion of a vacation, CAA will provide up to $500 CDN to transport your vehicle back to your primary residence. The Vehicle Return Benefit t does not apply to rental cars, and is only available when you, or someone you are travelling with, cannot safely drive your vehicle home. Only one claim may be submitted for one vehicle per return. You must provide proof from a licensed medical facility or practitioner confirming the illness/ injury and your inability to operate your motor vehicle.

Emergency Road Service

Emergency Road Service is available 24 hours a day, seven days a week and is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled.

Roadside Emergency Services, as outlined in the CAA Niagara Terms and Conditions, will be provided to place your vehicle in a drivable condition. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing service provision will apply.

Photo ID and CAA Membership card must be presented to CAA service operator for service to be rendered. The Member must remain at or near the vehicle to receive service. If the problem is resolved before the service operator arrives, please notify CAA immediately to cancel the request, as each service call is charged to the Club and against your record, whether completed or not.

How to Obtain Emergency Road Service

Niagara Region: 1-800-263-3616

Canada & US: 1-800-222-4357 or *222

Download the CAA App at caaniagara.ca/app

Money Back Guarantee

There is a money-back guarantee if you are not satisfied with our services during the first 30 days after joining CAA Niagara or renewing your Membership. All requests must be made in writing and include your Membership card. Refunds will not be granted if emergency roadside service has been used during the first 30 days of Membership. A $20 administration fee applies and the enrollment fee is non-refundable. Remnant portions of an active Membership are non-refundable, but they are fully transferable to a non-Member resident of the Niagara region.

AUTOMOTIVE

Provision of Service

CAA Everyday and Basic® Emergency Roadside Service benefits become active 24 hours after joining and payment has been applied. All other Member Benefits become available immediately.

CAA Plus®/Plus RV® and Premier®/Premier RV® roadside assistance benefits become active 7 days after joining or 48 hours after upgrading, and payment has been applied. To receive immediate roadside assistance, up to Basic coverage, an additional cost of $50 plus tax will be required at the time of Membership purchase. For all Membership levels Member Benefits excluding Emergency Roadside Service are available immediately.

If on your computer you elect to use the feature whereby the CAA Website keeps you signed in for two weeks, any users of the computer will be signed in to your CAA account if they use the CAA Website during this time. It is recommended that you do not select this option if using a shared or public computer.

CAA roadside assistance (also referred to herein as Emergency Roadside Service, or ERS) is provided to CAA Members upon presentation of their valid CAA Membership card. If a Member cannot produce their CAA Membership card or digital Membership card through the CAA Mobile App, together with a piece of government-issued photo ID, service may be downgraded or refused. Valid photo ID includes an Ontario's Driver's License, Canadian Passport, Canadian Citizenship Card, Canadian Permanent Resident Card, and Canadian Armed Forces Identification Card. This applies to roadside assistance for all vehicles, including RVs, trailers, bicycles and motorcycles. We put the safety of our Members first and will not leave you stranded. Membership benefits (including that of an Associate Member) are not transferable; therefore, service will not be provided if the vehicle and/or Membership card is in the possession of an individual who is not the named Member on the card. A CAA Membership is personal: it covers the individual person, and not specific vehicles.

Each Membership type (Everyday, Basic, Plus and Premier) has a set number of roadside assistance service calls per Membership year. Service calls cannot be shared or carried over to the next Membership year. Once the number of service calls has been exceeded, CAA NIAGARA will continue to facilitate the services described below; however, any services in excess of the roadside assistance maximums will be subject to service provider fees that are due at the time of service.

Some roadside assistance calls may require two trucks to complete the service, for example: Plus winches, motorcycle tows where help is needed to load the vehicle, calls requiring a safety blocker, and some underground tows or RV tows for a vehicle and trailer. Two trucks will count as two service calls. In situations with a vehicle and trailer, or where two vehicles are being serviced, each vehicle will count as one call even if one truck is used. Premier and Premier RV Members have access to one 500 kilometre tow. In a situation where towing service is needed for both a camping trailer and the vehicle, one vehicle can be covered for 500 kilometres and the other for 250 kilometres. For all Membership levels, any service calls not covered by the Membership must be paid for, by the requesting Member, at the time of service.

Extraction services that require two trucks also count as two calls. Members who have used the maximum number of entitled service calls for their Membership year are not eligible for reimbursements. Full roadside assistance benefits are reinstated upon the start of a new Membership year, which is the day the following the Membership renewal/expiry date.

Membership covers select vehicles only. An Everyday Membership covers bicycles. A Basic Membership covers bicycles and valid licensed cars, and unmodified and unloaded pickups and passenger vans. A CAA Plus and Premier Membership covers bicycles, valid licensed cars, and unmodified and unloaded pickups, vans and motorcycles. Dual-wheel trucks are eligible for all services except Flat-Tire service. All Membership levels cover service calls for rented passenger cars and small unloaded vans.

RV Coverage

CAA Plus RV and CAA Premier RV service covers roadworthy motorhomes, campers, fifth-wheel trailers, and the following types of unloaded trailers: travel and utility. As well as the following types of loaded and unloaded trailers: snowmobile, ATV, personal watercraft, and boat (as long as the boat itself is no more than 16ft in length). Service limitations may apply when travelling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA NIAGARA. The initial call must be placed with AAA in order to register the incident. RV coverage is only available as an annual payment and is charged in full upon the first payment of the year. RV Memberships cannot be prorated, and restrictions apply for refund eligibility.

Right to Refuse Service

CAA NIAGARA reserves the right to refuse service or impose a surcharge, as well as to downgrade, cancel, revoke, terminate, or not renew a CAA Membership, for any reason; including (but not limited to) harassment of CAA staff and personnel, misuse, or abuse of services, providing inaccurate or deliberately misleading information, and failure to comply with Member responsibilities as outlined in these terms and conditions.

Scope of Service

Towing Benefits

Towing will be provided if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used only when required as per the CAA/AAA towing guide. Towing will be provided within allotted Membership coverage maximum kilometres in CAA NIAGARA territory in any direction from the point of disablement to the repair facility of a Member’s choice Plus & Premier Members requiring roadside assistance within the Niagara Region can expect towing to either their home address (as listed on the Membership) or to a local auto service provider, up to 100kms from point of breakdown.

Everyday Members receive up to one (1) roadside assistance calls per Membership year towards a bicycle tow up to 10km. Basic Members receive up to five (5) roadside assistance calls per Membership year (these can be used for tows up to 10km). Plus Members receive five roadside assistance calls per Membership year (4 Calls up to 250km and 1 call up to 10km) Premier Members receive up to five (5) roadside assistance calls per Membership year (one 500km tow, three 250km tows and one 10km tow) Towing beyond this set amount will be at the Member’s own expense. A charge per kilometre will be applied by the service facility for any additional mileage that exceeds a Member’s coverage. Service coverage varies by territory.

CAA NIAGARA reserves the right to determine in its sole discretion the towing equipment required to provide Emergency Roadside Service and the towing procedures to be followed. Members may not request flatbed service trucks. Some exceptions apply. CAA will always send a service vehicle appropriate to the situation, as per the AAA towing manual. If a Member insists on the use of a flatbed despite the recommendation of CAA, the Member will be charged a flatbed fee for the service.

Reimbursements

If CAA has confirmed it is not able to provide immediate roadside assistance to a Member, the Member may make reasonable arrangements to pay for comparable roadside services. CAA shall consider reimbursement to the Member upon receipt of the original invoice (which must include the amount paid, the amount of any applicable taxes, the business name and logo/mark, and the Member’s name. This must be submitted to the Member’s CAA Club within 30 days from the date that the roadside assistance was made.

To avoid a roadside service call being charged to your Membership file, you may choose to submit towing costs incurred as a result of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your insurance claim. Similarly, you may submit towing costs to the vehicle's warrantor should they be incurred as a result of the failure of warranty repairs.

For areas outside of CAA NIAGARA territory, CAA Plus and Premier Memberships may provide a set number of kilometres of towing with the balance being charged to the Member. The Member may in turn request consideration of reimbursement from CAA NIAGARA for the balance; however, CAA does not guarantee reimbursement in all cases.

Bike Assist

Any Bike Assist service will count as one roadside assistance call during a Membership year. Service is based on seasonal availability and will be provided to cyclists at the nearest road/address of the breakdown location, where there is permitted vehicle access. If a roadside repair cannot be completed, CAA will arrange to transport the Member and their bicycle, subject to your towing limits based on Membership type. Service is available in Canada only for all Membership levels that offer roadside assistance. CAA Everyday Members receive one Bike Assist call, with towing up to 10km.

Extrication/Winching Service

A vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at the Member’s expense. Only Plus/Plus RV and Premier/Premier RV Membership levels are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene.

Fuel Delivery

A limited supply of gasoline ($5.00), will be delivered to the Member’s disabled vehicle. CAA Basic Members will be charged the fuel pump price and must pay the tow driver upon delivery. No charge for CAA Plus/RV and CAA Premier/RV Membership levels, however, this does count as a Plus/Premier level service call. Coverage excludes diesel/propane. Each service counts as one of the allotted roadside assistance calls during a Membership year. High-octane fuel cannot be guaranteed. Requirements for diesel fuel will necessitate a tow to the nearest station selling that fuel.

Lockout

If a Member’s keys are locked inside a vehicle, a CAA driver will be dispatched to gain entry. If keys are lost, broken or the driver cannot gain entrance to the vehicle, CAA will provide coverage for automotive locksmith services up to $50 for Basic Memberships and up to $100 for Plus/RV and Premier/RV Memberships. Coverage is for the primary, starter key only and does not include a spare key or a key to gain entry into the residential door of a motorhome. Locksmith services cannot be used to replace a backup or “second set” of keys. Each service call counts as one of the allotted roadside assistance calls during the Membership year. If your vehicle cannot be made operable, it will be towed (in addition to, or instead of, the $50 or $100 locksmith service, if necessary), as per the scope of towing benefits.

Flat Tire

A flat tire will be repaired when possible or replaced with the Member’s inflated and mounted spare tire. If no spare tire is available, the vehicle will be towed to the nearest repair facility or in accordance with the Membership type’s towing limitations. Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires, seasonal tire change, and a tire change on an oversized tire, or tires on some trucks/vans based on size. In the case of vans and pick up trucks, CAA may determine to tow the vehicle to a garage of the Member's choice.

Flat Tire Service & Repair When circumstances allow, CAA can provide a temporary tire repair on the spot to get you and your family on the go. When we can’t repair your tire, and your vehicle’s spare tire is inflated and serviceable, the tire will be installed to replace your flat tire. If no inflated spare tire is available, or if your wheel has more than 6 lug nuts, your vehicle will be towed in accordance with your level of membership.

A tow will not be provided if there is a spare tire in good working order. To avoid damage, certain vehicles will be required to tow to a garage as proper installation requires that the wheel lug torque be set to the recommended specification for the Member’s vehicle. Dual-wheel vehicles needing service on an inside tire require a licensed specialist. Members may be required to obtain their own tire service and can pursue consideration for reimbursement from CAA NIAGARA. Tow truck drivers reserve the right to decline service due to size/condition of a tire. CAA will refer the Member to a contractor that is able to service the vehicle – which may be at the Member’s expense.

Battery

Battery replacements are subject to specific locations and weather-dependent conditions. Mobile Battery Service is suspended if the weather reaches an ambient temperature of -20 degrees Celsius and below. However, CAA will be able to boost or tow your vehicle during that time. In a situation where different weather resources have a difference in temperature, CAA NIAGARA will make the final determination. Battery testing and boosting counts as one of the allotted roadside assistance calls during a Membership year, except for when a battery is purchased from CAA at the time of service. CAA will not install a non-CAA branded battery.

Some vehicles cannot be serviced due to the location of the battery in the vehicle. If, after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call.

To learn more about at-home battery testing, including available locations, please visit caaniagara.ca/battery

Service Limitation

If your vehicle cannot be made operable, CAA will assist you in finding the nearest operating place of repair. If a repair facility cannot be located, CAA NIAGARA will assist you in obtaining lodging or alternative transportation, which will be at your own expense. Our goal is to get your vehicle operating under its own power. Towing or fuel will only be provided if we are not successful. For the protection of our Members, services cannot be provided to an unattended vehicle. The CAA Member, not a designate, must be present at the time roadside service is provided.

CAA reserves the right to review and adjust Memberships annually, based on costs associated with roadside assistance. CAA also reserves the right to limit or suspend services during extreme weather events, civil disturbances and other unforeseen large scale disruptions; to downgrade a Membership service level; or to cancel a Membership if a review of Membership usage deems CAA services are being misused. CAA also reserves the right to change benefits and policies regarding Memberships.

In fairness to all Members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. CAA NIAGARA has set reasonable limitations and regulations in the interest of all Members regarding the number of roadside assistance calls per Membership year. CAA Membership dues pay for all of CAA’s services.

All discounts, programs and benefits are subject to change without notice. It is the responsibility of the Member to adhere to the terms and conditions of a CAA Membership. CAA Membership dues are adjusted annually to account for the cost of providing roadside assistance and other CAA services.

Service Exclusions

A CAA Membership does not include:

  • Transportation to and/or from your disabled vehicle. (Note that CAA will help make arrangements for you, at your own expense.
  • Collision towing, where the policy of an insurance company owned by a provincial Crown Corporation operating exclusively within a province, pre-empts CAA service.
  • Second or additional trips by a service person on any one call. Second or additional trips include re-tows from a residence or a non-garage to a repair facility, re-tows from a repair facility to a repair facility and re-tows from a repair facility to a residence. CAA will not tow a repaired vehicle from a garage.
  • Abandoned vehicles, towing to a salvage yard, a vehicle that either needs or has failed a safety inspection, or a vehicle impounded due to a legal infraction.
  • Vehicles that are not plated, not licensed, not insured, or that are currently not legal to drive.
  • Towing out of a dealership.
  • Service to a vehicle willfully driven into an area not regularly travelled, e.g. vacant lot, open fields, beaches, private or recreational roads, yards, gravel, mud or snow-filled driveways or alleys (CAA service personnel will not shovel snow), construction sites, unmaintained roads, frozen bodies of water and ice roads, fire routes, or other locations that cannot be accessed safely. CAA service personnel reserve the right to assess the road and determine its accessibility.
  • Service to vehicles used in competition at races or drag races.
  • Transportation of vehicles or trailers from one place to another where there is no mechanical issue. This includes moving trailers from one campground to another or to a residence. Destination trailers or park model trailers are not covered under any level of CAA Membership.
  • Service to school buses and vehicles for hire; including taxis, limousines, Lyfts, Ubers, and similar.
  • Vehicles that are being used as courier or delivery vehicles.
  • Vehicles modified from the original manufacturer’s specifications are not covered under any Membership.
  • Vehicles that have been raised, lowered or have oversized tires are not covered under any Membership (winter tires are not considered a modification).
  • Vehicles that have additional equipment such as (but not limited to) salt spreaders or water tanks or plow blades, are not covered under any Membership level unless the equipment is removed.
  • Charges for towing light-duty trailers may be the responsibility of the Member. Trailers, including motorcycle cargo trailers, are covered only by RV Memberships.
  • Impound and storage fees due to towing, as a result of infractions of local ordinances or laws. The CAA Membership does not cover towing out of an impound yard.
  • Loaded vehicles are not eligible for service. We may ask you to unload your vehicle or trailer prior to providing service.
  • If a second service driver is required, the service will count as two service calls. This includes (but is not limited to) a safety blocker, second winch truck, help loading a vehicle, and some tows out of an underground facility.
  • Members may not request flatbed service trucks. Some exceptions apply. CAA will always send a service vehicle appropriate to the situation, as per the AAA towing manual.
  • CAA roadside assistance is not provided for commercial fleets used to operate a business. Membership services cannot be used for mechanical garages, dealerships or used car brokers, or individuals buying, selling, or shipping vehicles.
  • Cost of parts, labour, and repairs.
  • The re-installation or re-connection of a drive shaft or any other equipment that needs to be removed or disconnected for service.
  • Damage to a locked vehicle resulting from an attempt to gain entry.
  • Loss, damages or unsatisfactory workmanship resulting from a roadside assistance facility providing the service. In most areas, roadside assistance facilities are independent businesses and are not employees of CAA or its affiliates. CAA will help mediate between the Member and contractor should any vehicle damage complaints or repair work arise as a result of roadside assistance being provided by the contractor. If your vehicle cannot be made operable by providing services as listed, CAA will assist you in finding the nearest operating place of repair.
  • Charges for services that exceed the benefits listed will be at the prevailing hourly service call rate or mileage rate of the region where the service is provided. Rules and privileges of ERS are subject to change without notice. Members cannot use a second road service call to extend their towing distance for the same breakdown event.
  • Motorcycles are not covered under a Basic Membership. Motorcycles with or without a sidecar are covered under CAA Plus® and Premier® coverage. However, due to differences in service terms in the U.S., CAA Members should expect to pay for service provided to motorcycles while travelling in the U.S. and can submit original receipts to their Club for reimbursement. Motorcycle service is not provided between December 1st and March 15th, or if there is snow on the ground or the temperature is below 0 degrees C.
  • Service on a vehicle with a dealer’s plate/permit, a farm plate/permit, or a service plate/permit.
  • New Memberships or upgrades cannot be used for service on pre-existing accidents or breakdowns.
  • A CAA Membership does not cover towing a vehicle in or out of storage, in or out of a garage bay, or from one location on your property to another. We will also not provide other services on a vehicle in storage.
  • Service to a vehicle displaying advertisements or logos, so as to appear (in the service provider's sole judgment) to be used in connection with a business.
  • Service limitations may apply when travelling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA NIAGARA. In the U.S., the initial call must be placed with AAA in order to register the incident and begin the service process.
  • If a Member requests a tow further than 100 kilometres away from their place of residence and outside of CAA NIAGARA territory, CAA NIAGARA reserves the right to review the call and contact you to advise of your options, including suggesting a service garage that may be closer.
  • Bringing gas to a Member at or near an open gas station.

Member Code of Conduct

CAA Niagara expects its Members to:

  • Only carry one(1) Club Membership per Membership year;
  • Only use their roadside assistance calls for eligible vehicles;*
  • Be respectful and professional when communicating with our CAA Niagara team whether online, in our branches, on the roads, or at our events. And our team will, of course, be likewise with Members;
  • Not misrepresent a situation to obtain products and services that aren’t covered by their membership or where it isn’t appropriate for them to receive;.
  • Not make any false or misleading claims about our Club’s products and/or services;
  • Give our membership team a call should they choose to not renew their membership; and
  • Access and become familiarized with our Club’s Terms and Conditions page. In any situation, CAA Members are always welcome to contact us with questions and concerns.

*Vehicles considered ‘eligible’ are those covered by the Member’s membership level; and/or are legally associated to the Member ie. Through ownership, residence, and or temporary rental.

Should CAA Members disregard our Club’s expectations, Members can expect:

  • Our Club to reserve the right to downgrade a Member’s membership;
  • To not offer a Member the opportunity to renew;
  • Refuse to provide a Member service, impose a surcharge or cancel their membership for any just reason, including but not limited to: not living up to Members’ responsibilities (listed above) or not abiding by the terms and conditions (listed in detail on our website); and
  • To take legal action against those individuals who break the law, threaten, or harass our team, other members or the public, cause injury or damage CAA property, or the property of others while on CAA premises.

Shell Terms & Conditions

Offer is valid until February 28, 2025, at Participating Shell Locations for current members of the Canadian Automobile Association (“CAA”). The Offer provides a discount of 3 cents per litre when a qualified customer purchases any grade of Shell fuel (the “Discount”). The Discount shall apply to a maximum purchase of 1,000 litres per calendar month per CAA membership number. The Offer also provides a 10% discount on car wash purchases by a qualified customer for personal use; and a 10% discount on convenience retail purchases made by a qualified customer for personal use, not including any tobacco products, lottery tickets, alcoholic beverages, gift cards, prepaid credit cards, phone cards, all printed materials or documents (including newspapers, magazines, books, maps, flyers, guides and all other written publications or documents), all items, goods, rights or services sold that are produced by, sold on behalf of, or otherwise obtained from any governments, regulatory bodies, governmental agencies or Crown corporations, including all postage and stamps, permits or licenses (including fishing, hunting, sporting or camping), and transportation tickets or fares (including ferries, bus or train), any other goods or services specified from time to time or as excluded by law, and any products ordered on-line and delivered via a third-party delivery service (collectively the Discount and the applicable offers, referred to as the “Offer”). No cash value. Any Discounts shall be calculated on the pre-tax amount and may be combined with other offers at Shell’s sole discretion. A valid CAA membership number must be presented at time of purchase. “Valid Members” means Members of Participating Clubs who meet the terms and conditions of the Member Offer and other terms, conditions and limitations imposed by Shell, acting reasonably and as posted on Shell or an Affiliate’s website or otherwise made available to the public for review, in order to ensure compliance with Applicable Laws and for the purposes of avoidance of customer fraud, abuse or misconduct, at any time and from time to time for participation in, or the benefit of, the Member Offer. Members using an existing Shell commercial business or “fleet” payment card are excluded from the Offer. Shell reserves the right to make changes to this Offer and to terminate the Offer at any time, for any reason and without notice. Additional restrictions and conditions may apply. Please contact your regional CAA club if you experience any difficulties getting your member discount(s).

Trademarks and registered trademarks are the property of their respective owners. Shell trademarks are owned by Shell Brands International AG. Used under licence. ®/™ CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association.

Participating Shell locations, and the portions of the Offer available at each location, can be found at: shell.ca/stationlocator.

Insurance Terms

The information on this website is intended for general information and as an aid to understanding the products and services available through CAA Insurance. It is not designed to provide specific financial, legal, insurance, investment, or accounting advice.

This website contains information about coverages offered by CAA Insurance but is not intended to list all the conditions and exclusions that apply to described coverages. Complete provisions, exclusions and limitations are set out in policy wording booklets, declarations and other insurance documents.

CAA Insurance's products and services are only available in Canadian jurisdictions where they may be legally provided.

The products and services described on this website may change without notice. To ensure you have the most current and complete information, or if you have any questions, please contact a CAA insurance professional.

Travel Terms

The following terms and conditions apply, in addition to the Terms of Use (provided by each Supplier), to all products, services and information provided by CAA Niagara Travel Inc., including CAA Vacations ("CAA Travel").

CAA Travel is Agent Only - Suppliers Ultimately Responsible

CAA Travel acts only as an agent for airlines, hotels, railroads, cruise lines, rental car companies, travel insurance companies and other providers of accommodation, transportation, tour and other services (the "Suppliers"). All products and services provided by the Suppliers are subject to the terms and conditions established by the Suppliers and may be changed without notice at any time. To the extent reasonably possible, CAA Travel will assist the Customer in dealing with Suppliers, but the ultimate responsibility for Supplier's products and services is with the Supplier and beyond CAA Travel's control.

Applicable Terms

In addition to the terms and conditions contained herein, the Customer agrees to all applicable terms and conditions of any particular products or services. By accepting receipt of any coupons, exchange orders, receipts, contracts, tickets, the Customer understands and accepts the applicable terms and conditions. CAA Travel selects the Suppliers based primarily on the value they will provide to Customers, but cannot control the Suppliers' terms and conditions beyond the initial selection process.

No Warranties

CAA Travel provides Suppliers' products and services on an "as is" and "as available" basis. CAA Travel makes efforts to ensure that the products and services offered by the Suppliers are consistent with the descriptions, photographs, illustrations and pictures provided, however, the descriptions, photographs, illustrations and pictures do not in any way whatsoever constitute a representation, warranty or guarantee that products and services offered are as described or otherwise depicted.

CAA Travel and the Suppliers reserve the right, in their sole discretion, to substitute products or services of equal or greater value in the event that any product or service is unavailable for any reason whatsoever. The Customer agrees that any such substitution will be deemed to be the full and complete compensation and CAA Travel will bear no other liability resulting from the unavailability of products or services.

Customer Responsibility / No Advice Obligation

When the Customer books and purchases a trip on the CAA website, CAA Travel cannot evaluate the Customer's needs or requests. As a consequence, CAA Travel has no obligation to advise the Customer. The Customer is the only one responsible for choosing the trip and or property whose presentation and description belong exclusively to the Suppliers.

CAA Travel shall not be held responsible for the accuracy of the information supplied by the Suppliers. If the Customer wishes to be given advice regarding his or her choice, he or she may contact CAA Travel consultants by phone. CAA Travel will then answer any questions Customers may have and assist with any specific travel concerns brought to our attention.

CAA Travel and its affiliates, agents, representatives and employees assume no responsibility and shall not be liable for any loss or damages, to person or property, howsoever caused except as a result of the negligence of CAA Travel and its affiliates, agents or employees in performing its obligations as travel agent.

Without limiting the generality of the foregoing, CAA Travel and its affiliates, agents, employees and representatives assume no responsibility and shall not be liable for any loss or damages arising from:

  • Insufficient or unacceptable passport, visa and other travel documentation;
  • Denial of entry or the detention or delay caused by any governmental authority;
  • Customer's failure to observe and comply with all rules, regulations and requirements of Suppliers, including without limitation those relating to smoking; Customer's or Suppliers' failure to comply with or changes to any government law or regulation;
  • Customer's failure to provide accurate personal information or correct travel requirements at the time of booking (eg. Name as it appears on travel documents, correct travel dates, etc.)
  • Weather, fires, quarantines or other public health advisories, or other natural or national disasters;
  • Strikes, lock-outs or bankruptcies relating to or disrupting the product or service delivery of any Supplier;
  • Wars, riots, safety advisories or other civil unrest; any other cause whatsoever beyond the reasonable control of CAA Travel.

Currency, Taxes and Additional Charges

All prices, rates and fares are in Canadian currency, unless otherwise expressly stated, are in effect at the time of publication only and are subject to change without notice. CAA Travel reserves the right to change any price, rate or fare without notice at any time prior to date of travel, stay, attendance or use, as the case may be, due to changes in currency exchange rates, applicable tariffs, taxes, or surcharges which may be imposed by the Suppliers.

Unless otherwise expressly stated, all prices, rates and fares exclude all applicable sales taxes, tariffs, excise, hotel, transportation, airport, fuel and any other taxes or surcharges which may be imposed by the Suppliers. Upon the request of CAA Travel, all customers agree to provide a duly signed credit card authorization for any credit card purchase(s).

Unless otherwise stated, the Customer's purchase is non-refundable. Any changes or cancellations are subject to the fees, penalties, and terms and conditions of the Suppliers. CAA Travel highly recommends the purchase of travel insurance.

Journeys by CAA Niagara Travel Terms

Please note the following terms and conditions for all Journeys by CAA Niagara day tour bookings:

  • All tours are non-refundable. Name changes are permitted.
  • CAA will call to reconfirm the departure time. Please check in at least 15 minutes prior to tour departure time.
  • Due to allergies, we ask you to refrain from wearing scented products.
  • For all coach tours to the USA, a valid CDN/USA passport or Nexus card is required, and out-of-province medical insurance is strongly recommended. Entry to the USA may be refused even if you present a proper ID.
  • Tours operate with a minimum number of passengers.
  • Inclusions, including departure time, may be subject to change.
  • In the event of an emergency, please call 905-684-4396 or 905 322 2712
Last modified
Wednesday, November 6, 2024 - 14:15